Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at rosiclairejd@gmail.com before sending any item back. If your return is approved, we will provide you with the correct return address and instructions on how to return your package. Items sent back without prior return authorization will not be accepted.

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. Original shipping charges are non-refundable.

You can always contact us for any return question at rosiclairejd@gmail.com.

Damages and issues

Please inspect your order as soon as it arrives. Contact us immediately at rosiclairejd@gmail.com if your item is damaged, defective, or if you received the wrong product.

Please include your order number and clear photos of the item and packaging so we can review the issue and provide an appropriate solution.

Exceptions / non-returnable items

Custom-made and personalized products cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

For health and hygiene reasons, opened or used beauty and personal care products cannot be returned. Items marked as final sale and gift cards are also non-returnable.

Please contact us at rosiclairejd@gmail.com if you have questions about whether your item is eligible for a return.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item, size, or color is to request a return for the original item. Once the return is approved, you may place a new order.

Personalized and custom-made products cannot be exchanged unless they arrive damaged, defective, or incorrect.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rosiclairejd@gmail.com.